Frequently Asked Questions + Contact Info

Shipping Method & Costs:

COVID-19 UPDATE: Due to COVID-19 delivery times are more likely to be affected worldwide. Please take this into consideration before purchasing from Saltwell Design Studio.

CURRENT DISPATCH DAYS - FOR THE UK MON, WEDS & FRI, INTERNATIONAL IS ON FRIDAY'S

How Long Will My Order Take To Arrive?

UK 1st Class - £4.00 (Up to 3 working days)

EU Tracked - £9.50 (Up to 7 working days - this varies depending on countries)

US Tracked - £10.50 (Up to 10 working days)

International - £10.50 (Up to 14 working days)

Please note: Due to factors such as postal services, customs and busier periods i.e. public holidays it can take slightly longer for your items to arrive on time. Please bare this in mind when ordering and allow enough time for your item/s to be delivered.

INTERNATIONAL POSTING IS ON FRIDAY'S ONLY

*Please note due to Brexit, EU orders may now be subject to customs charges upon arrival into your country, this is the responsibility of the customer to pay and will vary depending on each countries import laws.

Tracking:

Will I Be Able To Track My Order? 

We provide full tracking with each order and it's up to the customer to keep updated with shipment details. You can follow your order via Royal Mail by entering the tracking number sent to your email

If you think your parcel is lost or you need further assistance, feel free to contact us - support@saltwelldesignstudio.com

Countries facing issues: 

Germany - We've noticed that attempted deliveries are only made once, please ensure you are following your parcel to be kept updated with the expected arrival date. 

USA & Canada - During Winter, parcels may take exceptionally longer to be delivered due to extreme weather conditions, please bare this in mind when placing your order. 

Processing Times:

What Are Your Processing Times?

We process orders within 3 working days however this may differ during busier periods. * The current pandemic means that our current way of processing can take up to 7 days to process your order before it is shipped. 

 

Returns/Refunds Policy:

Do You Offer Refunds?

Due to the nature of our goods we are only able to accept returns & exchanges for items that have arrived damaged. A request for a return must be made within 14 working days of receiving an order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund.

To be eligible for a return, the item{s} must be unused and in its original packaging. Items that do not meet this criteria, the time limit, or are non-returnable, will be declined.

Buyers are responsible for return postage costs and are advised to return items via a recorded delivery method; lost returns cannot be refunded.

HOW TO RETURN AN ITEM 

To request a return you must first contact the us before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund. 

Please get in touch with us using the details below. We're here to help! 

support@saltwelldesignstudio.com